DeWaardSinke Advocaten B.V. highly values our clients satisfaction. Our firm will do everything in our ability to serve our clients in the best possible way. In the unexpected event that you are not satisfied with certain elements of our service, please read the following terms of our complaints procedure.
In the event that you are dissatisfied with the quality of our services or our invoice, we kindly advise you to discuss this with your lawyer. It is also possible to contact our firm. DeWaardSinke Advocaten B.V. will take your complaint into careful consideration. The handling of complaints will be in accordance with our complaints procedure. You will find our complaints procedure on our website.
In consultation with you, we will try to find a solution for any problem arisen as quickly as possible. We will always confirm such solution to you. The complaints firm handles the complaint within four weeks.
Any written expression of dissatisfaction from or on behalf of a client directed at a lawyer of the law firm DeWaardSinke Advocaten B.V. concerning (the quality of) his or her service.
The client or their representative who files the complaint.
The procedure used in our firm for the assessment of complaints as reflected in this document.
This document, which is a written reflection of the complaint procedure used in our firm.
The lawyer, not being the one against whom the complaint is addressed, in charge of handling the complaint. The complaints firm are Mr T. de Waard and Mr M.J. Sinke.
Complaint registration form
An internally used form for the execution of the procedure in accordance with the complaint procedure.
The commission founded by the Stichting Geschillencommissies voor consumentenzaken (SGC) and Stichting Beroep en Bedrijf (SGB). In case a proposed solution has not proven to be satisfactory to client, the firm can submit cases of disputed and unpaid declarations and price/quality disputes to this commission.
The procedure used by the Geschillencommissie Advocatuur in order to settle disputes between lawyers and clients.
Reglement Geschillencommissie Advocatuur
The regulation describing the rules of conduct of the Geschillencommissie Advocatuur.
The purpose of the complaint code are:
3. Informing the client
4. The internal complaints procedure
5. Registration and classification of the complaint
by method of classification:
- by nature of the complaint in the following categories:
a. complaints about the method/treatment by the lawyer
b. complaints about the legal aspects of the provided services
c. complaints about financial aspects of the provided services
d. complaints about the practice in general
3. A complaint can be divided in several subcategories.
4. In the event that the complaint has been handled satisfactorily, the lawyer against whom the complaint was filed and the complaint firm sign the complaint registration form.
6. The analysis of the complaint
7. Internal discussion
8. Preventive action